Kituo cha Msaada — Help Center

How can we help?

Tunawezaje kukusaidia?

Find answers to common questions about Makazi.io. Browse by category or contact our support team.

Getting Started

Kuanza

How do I create an account?

Ninafanyaje kutengeneza akaunti?

Click "Sign Up" on the homepage. Enter your email, full name, and phone number. Verify your email to get started. Bonyeza "Jisajili" kwenye ukurasa wa nyumbani.

What is the difference between tenant and landlord accounts?

Kuna tofauti gani kati ya akaunti ya mpangaji na mwenye nyumba?

Tenant accounts can browse, save favorites, and contact landlords. Landlord accounts can also list properties, manage tenants, and access analytics. You can switch roles in your settings.

How do I list a property?

Ninafanyaje kutangaza nyumba?

Go to Dashboard → Listings → Create New. Fill in property details, upload photos (minimum 4 recommended), set a price, and publish. Your listing will be live immediately.

Payments & Billing

Malipo na Ankara

What payment methods are accepted?

Njia gani za malipo zinakubaliwa?

We accept M-Pesa, Tigo Pesa, Airtel Money, and card payments via PesaPal. All transactions are processed securely through our payment partner.

How do subscription tiers work?

Viwango vya usajili vinafanyaje kazi?

Free tier: 3 listings. Basic (TZS 50K/mo): 10 listings + priority support. Premium (TZS 150K/mo): 50 listings + analytics. Enterprise (TZS 300K/mo): unlimited + API access.

Can I cancel my subscription?

Naweza kufuta usajili wangu?

Yes, you can cancel anytime from Dashboard → Billing. Your subscription remains active until the current billing period ends. No refunds for partial months.

Verification & Trust

Uthibitishaji na Uaminifu

Why should I verify my account?

Kwa nini nithibitishe akaunti yangu?

Verified accounts get a trust badge, higher listing visibility, and access to premium features. Tenants are more likely to contact verified landlords.

What documents do I need for verification?

Nyaraka gani ninahitaji kwa uthibitishaji?

Upload a clear photo of your national ID (NIDA), passport, or driver's license. Broker accounts also need a valid broker license or business registration.

How long does verification take?

Uthibitishaji unachukua muda gani?

Standard verification takes 24-48 hours. Premium and Enterprise accounts get priority review — typically within 4 hours during business days.

Listings & Photos

Orodha na Picha

How many photos can I upload?

Picha ngapi naweza kupakia?

Free: 3 photos. Basic: 8. Premium: 12. Enterprise: 25 per listing. We recommend at least 8 high-quality photos for best results.

What makes a good listing?

Orodha nzuri inaonekanaje?

Use clear, well-lit photos. Write detailed descriptions in both English and Swahili. Include accurate pricing, amenities, and location. Listings with 8+ photos get 3x more inquiries.

How do listing boosts work?

Kuchochea orodha kunafanyaje kazi?

Boosts push your listing to the top of search results. Standard (72h, TZS 15K), Premium (7 days, TZS 35K), Super (30 days, TZS 100K). Purchase from your listing management page.

Messaging

Ujumbe

How do I contact a landlord?

Ninafanyaje kuwasiliana na mwenye nyumba?

Click "Message" on any listing to start a conversation. You can also call directly via the WhatsApp button if the landlord has provided their number.

Are messages private?

Ujumbe ni wa faragha?

Yes, all messages are private between you and the other party. We use encryption in transit. Never share financial details or personal documents in chat.

For Brokers

Kwa Dalali

How do I register as a broker?

Ninafanyaje kujisajili kama dalali?

Select "Broker" as your landlord type during signup or in your settings. Submit your broker license for verification. Once approved, you get a gold broker badge.

What extra features do brokers get?

Dalali wanapata vipengele vipi vya ziada?

Verified brokers get a dedicated profile page, higher listing priority, a 72-hour free boost on their first listing, and access to the broker analytics dashboard.

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Still need help? — Bado unahitaji msaada?

Our support team is available Monday–Saturday, 8am–8pm EAT.

Email Support

support@makazi.io

+1-425-628-0162

Developer Docs

API Reference